MobileHub Uganda Shipping Policy
At MobileHub Uganda, we aim to make ordering smartphones, tablets and accessories convenient for customers in Kampala and throughout Uganda.
This Shipping Policy explains how we process orders, arrange delivery, calculate delivery charges and communicate delivery updates.
1. Delivery Locations
MobileHub accepts orders for delivery in Kampala and other locations in Uganda, subject to product availability and our ability to arrange delivery to the requested destination.
Delivery arrangements may differ depending on the customer’s location, the product ordered and the available delivery service.
If delivery to your location requires special arrangements, our team will contact you before confirming the order.
2. Order Processing
Orders are processed after we receive the necessary order information and confirm product availability.
Before dispatch, we may contact you to confirm:
- The product and selected specifications.
- Product condition, including brand-new or UK-used status.
- The total order amount.
- Delivery address and contact number.
- Delivery charges and payment arrangements.
Orders placed outside business hours may be processed on the next business day.
Orders are not considered ready for dispatch until the relevant product and delivery arrangements have been confirmed.
3. Estimated Delivery Times
Our proposed delivery estimates are:
| Delivery location | Estimated delivery time |
|---|---|
| Kampala | Same day or within 1–2 business days |
| Wakiso and nearby areas | Approximately 1–3 business days |
| Other locations in Uganda | Approximately 2–5 business days |
These are estimates rather than guaranteed delivery deadlines. Actual delivery times may vary depending on stock availability, order confirmation, location, courier availability, weather and other circumstances beyond our control.
4. Shipping Charges
Delivery charges depend on the delivery location, order size and delivery arrangements.
Any applicable delivery charge will be communicated to the customer before the order is finalised.
Free Shipping: MobileHub offers free shipping on qualifying orders over UGX 5,000,000, subject to the applicable delivery terms and eligible delivery locations.
For orders below this threshold, delivery charges may apply.
Please check the delivery amount displayed at checkout or confirm the charge with our customer service team before completing your purchase.
5. Order Confirmation
After submitting an order, please ensure your phone number and delivery information are correct.
Our team may contact you to verify the order and confirm the delivery arrangements.
If we cannot reach you or confirm essential order details, dispatch may be delayed.
6. Delivery Address and Customer Availability
Customers are responsible for providing an accurate delivery address, a working phone number and any necessary directions.
Please ensure that someone is available to receive the order at the agreed time.
If delivery fails because the customer provides incorrect information or is unavailable, additional delivery charges or rescheduling may be necessary.
7. Product Inspection on Delivery
We recommend checking your order upon receipt.
Please verify that:
- You received the correct product and model.
- The product condition matches the order.
- The device and included accessories correspond to the product description.
- There is no visible shipping damage.
If you notice an incorrect product or visible damage, notify MobileHub.ug as soon as possible and preferably within 24 hours, providing photographs and your order details.
This notification period does not remove any rights you may have under applicable law.
8. Delivery Delays
Although we aim to deliver within the estimated timeframe, delays may occasionally occur.
If we become aware of a significant delay, we will communicate relevant information and discuss the available options with you.
9. Order Cancellation Before Dispatch
If you wish to cancel an order, contact us as soon as possible.
Cancellation may be possible before dispatch, subject to the order status and any applicable payment arrangements.
If payment has already been received, any eligible refund will be handled in accordance with our Delivery and Return Policy.
10. Contact Us About Shipping
For delivery enquiries, order updates or shipping assistance, contact:
MobileHub Uganda
Phone: +256 704 268 743
Email: info@mobilehub.ug
Address: City Plaza, Room B11, opposite City Square, Kampala, Uganda.