FAQ

Our listed business address is:

City Plaza, Room B11, opposite City Square, Kampala, Uganda.

Please contact us before visiting if you need assistance confirming opening hours or product availability.

You can reach our team through:

• Phone: +256 704 268 743
• Email: info@mobilehub.ug
• Website: https://mobilehub.ug/

You can also use the available contact or WhatsApp options on our website.

Our online store features products from brands including Apple, Samsung, Google Pixel, Tecno, Infinix, Redmi, Xiaomi, OnePlus, Nothing, Motorola, Nokia, realme, vivo and POCO.

Availability varies by brand and model. Please check the relevant product page for current stock.

Yes. We list brand-new and quality UK-used phones where available.

Please check each product listing carefully to confirm its condition, specifications, included accessories and warranty information.

Yes. Product prices are displayed in Ugandan shillings (UGX).

Any applicable delivery charge or other additional amount will be communicated before the order is finalised.

Browse our website, select the product you want and review its specifications and price.

Add the product to your cart and follow the checkout instructions. You may also contact our team for assistance with product enquiries and order placement.

You can contact our team through the WhatsApp option available on the website to enquire about products, check availability and discuss order arrangements.

Please ensure that the product, total price, delivery arrangements and payment instructions are confirmed before sending payment.

Yes. We arrange delivery to other locations in Uganda, subject to availability and the delivery arrangements confirmed for your order.

Delivery time and charges depend on the destination and available delivery service.

For Kampala, our proposed delivery estimate is same day or within 1–2 business days. Delivery to other locations may take longer.

MobileHub advertises free shipping on qualifying orders over UGX 5,000,000, subject to the applicable delivery terms and eligible locations.

For orders below this amount, delivery charges may apply. Please confirm the charge before completing your purchase.

Change-of-mind returns are subject to our Delivery and Return Policy, including the applicable return window and product-condition requirements.

Please contact us before returning any product so we can explain the procedure and confirm whether the return is eligible.

Contact us as soon as possible and provide your order details, a description of the problem and photographs where relevant.

Please retain the product and its packaging while we assess the issue.

We will explain the appropriate next steps in accordance with our policy and applicable law.

Warranty coverage varies by product and condition.

Please check the relevant product listing or contact our team before purchasing if you need clarification about the warranty applicable to a particular device.

Yes. You can contact our team to confirm availability before placing your order.

Stock may change, so we recommend confirming availability for high-demand models.

Available payment methods will be shown at checkout or confirmed by our team during the ordering process but mainly Cash and Mobile Money Payments.

Please verify the total amount and payment instructions before completing a transaction.

If you need to cancel an order, contact us as soon as possible.

Cancellation depends on the order’s status, including whether it has already been dispatched. Any eligible refund will be handled under the applicable policy.

Contact our team with your budget, preferred brand and intended use. We can help you identify available products that may suit your needs.

Read our dedicated policies:

• Shipping Policy
• Delivery and Return Policy
• Privacy Policy

These pages explain our procedures and customer support arrangements.

Phone: +256 704 268 743
Email: info@mobilehub.ug
Address: City Plaza, Room B11, opposite City Square, Kampala, Uganda.