MobileHub Uganda Privacy Policy
Last updated: 13 October 2026
MobileHub Uganda respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect when you visit our website, place an order, contact our team or use our services. It also explains how we use, protect and share that information.
By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to applicable data-protection laws.
1. Information We Collect
Depending on how you interact with MobileHub, we may collect the following information.
Personal and Contact Information
- Your name.
- Phone number.
- Email address.
- Delivery address and location.
- Other information you provide when contacting us.
Order Information
- Products purchased or requested.
- Order numbers and transaction details.
- Delivery preferences.
- Payment status and relevant transaction references.
- Customer service and return requests.
We do not need to collect or retain your full payment card details when these are securely handled by a third-party payment provider.
Technical Information
When you browse our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited and interactions with the website.
Cookies and similar technologies may also be used, depending on your browser settings and our website configuration.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Confirm product availability and pricing.
- Arrange deliveries.
- Communicate order updates.
- Respond to enquiries and complaints.
- Process eligible returns and refunds.
- Provide customer support.
- Detect fraudulent transactions and protect our website.
- Improve our products, website and customer experience.
- Meet applicable legal, tax, accounting and regulatory obligations.
Where required, we will obtain your consent before using personal information for marketing communications.
3. Payments
Payments may be processed through payment methods or service providers made available at checkout.
Where a third-party provider processes your payment, that provider may handle relevant payment information under its own privacy and security practices.
Customers should review the provider’s terms where applicable.
4. Cookies and Analytics
Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, understand website performance and improve the shopping experience.
If we use analytics or advertising tools, these may collect information about website visits and interactions.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where legally required, we will obtain consent before placing non-essential cookies or using related tracking technologies.
5. Sharing Your Information
MobileHub does not sell customers’ personal contact information.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Delivery and courier providers.
- Payment service providers.
- Website hosting and technical support providers.
- Analytics and advertising providers, where applicable.
- Professional advisers and authorities where required by law.
We share only information reasonably necessary for the relevant purpose and expect service providers to handle it appropriately.
6. Google Services and Advertising
We may use services such as Google Analytics or Google Ads to understand website performance and improve advertising.
If these services are enabled, certain website interactions and technical information may be processed by the relevant providers.
Where applicable, advertising measurement and remarketing technologies may use cookies or similar identifiers, subject to relevant consent requirements and settings.
7. Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can guarantee absolute security.
Customers should avoid sharing passwords, payment credentials or other confidential information through unsecured communication channels.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance and dispute resolution.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, where appropriate.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where legally appropriate.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Raise a concern about how your information is handled.
To exercise an applicable right, contact us using the details below.
We may need to verify your identity before acting on a request.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
MobileHub is not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing them with personal information.
11. Children’s Privacy
Our website is intended for general shoppers and is not specifically directed at children.
We do not knowingly collect children’s personal information where doing so would be unlawful. A parent or guardian who believes a child has provided personal information to us may contact us to request appropriate action.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technology or applicable legal requirements.
The latest version will be published on this page with an updated revision date where appropriate.
13. Contact Us About Privacy
For privacy questions or requests relating to your personal information, contact:
MobileHub Uganda
Email: info@mobilehub.ug
Phone: +256 704 268 743
Address: City Plaza, Room B11, opposite City Square, Kampala, Uganda.