Last Updated: 13 October 2026
1. Introduction
Welcome to MobileHub Uganda.
These Terms & Conditions govern your use of the MobileHub website, mobilehub.ug, and your purchase of products through our online store.
By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Delivery & Return Policy.
If you do not agree with these terms, please do not use our website or place an order.
MobileHub reserves the right to update these Terms & Conditions when necessary. The latest version will be published on this page.
2. About MobileHub
MobileHub is an online retailer of smartphones, tablets, mobile accessories and related electronic products serving customers in Uganda.
Our product range may include brands such as:
- Apple
- Samsung
- Google Pixel
- Tecno
- Infinix
- Redmi
- Xiaomi
- OnePlus
- Nothing
- Motorola
- Nokia
- realme
- vivo
- POCO
- Other brands and accessories available from time to time.
Product availability varies and not every model or brand is necessarily available at all times.
3. Using Our Website
You agree to use the MobileHub website only for lawful purposes.
You must not:
- Use the website for fraudulent activities.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with website security or functionality.
- Submit false or misleading information.
- Use automated systems to collect website information without permission.
- Attempt to disrupt the operation of the website.
- Use our content, trademarks or images without appropriate permission.
We reserve the right to restrict or terminate access to the website where we reasonably believe that it is being misused.
4. Product Information
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
Product pages may contain information including:
- Product name.
- Brand.
- Model.
- Storage capacity.
- RAM.
- Camera specifications.
- Battery capacity.
- Screen specifications.
- Colour.
- Network compatibility.
- Product condition.
- Included accessories.
- Warranty information.
- Price.
However, specifications, images and other product information may occasionally contain errors or may change due to manufacturer updates.
If you require confirmation of a particular specification before purchasing, please contact MobileHub before placing your order.
5. Product Images
Product images displayed on MobileHub may be provided for illustration and product identification purposes.
Actual product colour or appearance may vary slightly depending on the device used to view the website.
For products with different colours, storage capacities or configurations, please confirm the selected option before completing your purchase.
6. Brand-New and UK-Used Products
MobileHub may offer both brand-new and UK-used smartphones and other devices.
The condition of each product will be indicated on the relevant product listing or confirmed by our team.
For UK-used products, minor cosmetic signs of previous use may be present unless otherwise stated.
Customers should review the product condition carefully before placing an order.
If you have specific requirements regarding cosmetic condition, battery health, accessories, packaging or device configuration, please contact us before purchasing.
7. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not necessarily guarantee that the product will remain available until payment or order confirmation.
Stock levels may change without notice, particularly for popular smartphone models.
If a product becomes unavailable after an order has been placed, we will contact the customer and discuss the available options.
These may include:
- Selecting an alternative product.
- Waiting for stock to become available.
- Cancelling the affected item.
- Receiving an applicable refund.
8. Prices
All prices displayed on MobileHub are generally shown in Ugandan Shillings (UGX) unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate.
However, pricing errors may occasionally occur.
MobileHub reserves the right to correct pricing errors before fulfilling an order.
If an order has been placed at an incorrect price due to an obvious error, we may contact the customer before dispatch to confirm whether they wish to proceed at the correct price or cancel the affected order.
9. Promotions and Discounts
From time to time, MobileHub may offer:
- Discounts.
- Promotions.
- Special offers.
- Product bundles.
- Free-shipping promotions.
- Limited-time deals.
Promotional offers may have specific terms, eligibility requirements, expiry dates or stock limitations.
Unless otherwise stated, promotions cannot be combined with other offers.
MobileHub reserves the right to withdraw or modify a promotion where reasonably necessary.
10. Placing an Order
Customers can browse products on our website and place orders through the available online ordering and checkout facilities.
When placing an order, you are responsible for providing accurate information, including:
- Full name.
- Phone number.
- Email address.
- Delivery address.
- Product selection.
- Quantity.
- Other information required to process your order.
Please check your order carefully before submitting it.
11. Order Confirmation
Submitting an order does not necessarily mean that MobileHub has accepted the order.
After receiving your order, we may contact you to:
- Confirm product availability.
- Verify your order details.
- Confirm the price.
- Confirm delivery arrangements.
- Confirm payment.
- Clarify product specifications.
An order becomes confirmed when MobileHub has accepted the order and confirmed the relevant details.
12. Cancellation by MobileHub
MobileHub may cancel an order where reasonably necessary, including situations where:
- The product is no longer available.
- There is a significant pricing or listing error.
- We cannot verify the order.
- Payment cannot be confirmed.
- Delivery cannot reasonably be arranged.
- We suspect fraudulent or unauthorised activity.
Where payment has already been received for an order that MobileHub cancels, any eligible refund will be handled in accordance with our applicable refund procedures.
13. Payment
Payment methods available to customers may include the payment options presented at checkout or communicated by MobileHub during order confirmation.
Customers should confirm:
- The product price.
- Delivery charges.
- Total amount payable.
- Payment instructions.
before completing payment.
Never send payment to an account or number that has not been confirmed as belonging to MobileHub.
MobileHub will not ask customers to provide passwords, PINs or full payment-card security credentials through WhatsApp, email or ordinary customer-service communications.
14. Delivery
MobileHub provides delivery services in Kampala and other parts of Uganda, subject to availability.
Delivery times and charges vary depending on:
- Delivery location.
- Product availability.
- Courier availability.
- Order confirmation.
- Weather or other circumstances beyond our control.
Please refer to our Shipping Policy for detailed delivery information.
Customers are responsible for providing accurate delivery details and a working telephone number.
15. Free Shipping
MobileHub may offer free shipping on qualifying orders.
Our current website offer may include free shipping on orders above UGX 5,000,000, subject to applicable delivery conditions and eligible locations.
Free-shipping promotions may be changed or withdrawn where reasonably necessary.
Please confirm applicable shipping terms at checkout or with our customer service team.
16. Delivery Inspection
Customers are encouraged to inspect products when they receive their orders.
Please check:
- Product model.
- Product condition.
- Colour and storage configuration.
- Included accessories.
- Packaging.
- Visible physical damage.
If an order appears damaged, incorrect or materially different from what was ordered, contact MobileHub as soon as possible.
Please keep the packaging and product accessories while the matter is being reviewed.
17. Returns and Refunds
Returns and refunds are governed by our Delivery & Return Policy.
Customers should review that policy before purchasing.
If you believe that:
- You received the wrong product.
- The product arrived damaged.
- The product has a covered fault.
- You have another eligible return request.
contact MobileHub.ug as soon as possible.
Do not send a product back without contacting us first and receiving return instructions.
18. Change-of-Mind Returns
Eligible change-of-mind returns are subject to the conditions contained in our Delivery & Return Policy.
Products may need to be:
- Returned within the applicable return period.
- In their original condition.
- Complete with original accessories.
- Free from physical or liquid damage.
- Free from unauthorised modifications.
- Accompanied by proof of purchase.
Some products may not qualify for change-of-mind returns depending on their condition, use, activation or other applicable circumstances.
Nothing in our return policy is intended to remove rights provided to consumers under applicable law.
19. Warranty
Warranty availability varies by product.
A product may be covered by:
- Manufacturer warranty.
- Supplier warranty.
- MobileHub warranty.
- Other warranty arrangements specified on the product listing.
Warranty coverage, duration and conditions will depend on the specific product.
Warranty generally does not cover damage caused by:
- Accidents.
- Physical impact.
- Liquid or moisture.
- Improper use.
- Unauthorised repairs.
- Unauthorised modifications.
- Negligence.
- Normal cosmetic wear.
Customers should contact MobileHub before arranging any third-party repair of a device that may be covered by warranty.
20. Mobile Phones and Device Compatibility
Customers are responsible for confirming that a device is compatible with their intended network, SIM configuration and usage requirements.
Where applicable, customers should verify:
- SIM type.
- eSIM compatibility.
- Network bands.
- Region or market version.
- Carrier compatibility.
- Storage configuration.
MobileHub can provide available product information, but customers should confirm specific network requirements before purchase where compatibility is important.
21. Personal Data on Returned Devices
Customers are responsible for removing their personal information from devices before returning them.
Before returning a phone, tablet or other device, customers should:
- Back up their personal data.
- Sign out of Apple ID, Google and other accounts.
- Remove passwords and screen locks where appropriate.
- Disable device-tracking services where applicable.
- Perform a factory reset where appropriate.
MobileHub.ug is not responsible for personal information left on a returned device where the customer has failed to remove it.
22. Customer Accounts
If MobileHub.ug allows customers to create accounts, customers are responsible for keeping their login information confidential.
You are responsible for activity carried out through your account unless you notify us of unauthorised access.
Please contact MobileHub immediately if you believe your account has been compromised.
23. Intellectual Property
The MobileHub website and its content may include:
- Logos.
- Brand elements.
- Product photographs.
- Text.
- Graphics.
- Website design.
- Product descriptions.
- Software and other materials.
Unless otherwise indicated, these materials are owned by or licensed to MobileHub or their respective rights holders.
You may not reproduce, modify, distribute or commercially use MobileHub website content without appropriate permission.
Third-party brand names and trademarks remain the property of their respective owners.
24. Third-Party Links
Our website may contain links to third-party websites, payment providers, manufacturers, social media platforms or other services.
These third-party websites operate independently from MobileHub.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Customers should review the applicable terms and privacy policies of third-party services before using them.
25. Website Availability
We aim to keep MobileHub.ug available and functioning properly.
However, we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable because of:
- Maintenance.
- Technical problems.
- Hosting issues.
- Internet connectivity.
- Security incidents.
- Updates.
- Circumstances beyond our reasonable control.
We may temporarily suspend website functionality when necessary.
26. Limitation of Liability
MobileHub will take reasonable steps to provide accurate product information and reliable customer service.
However, to the extent permitted by applicable law, MobileHub will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays caused by third-party courier services, network interruptions, payment-provider failures or other external events.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded.
27. Fraud Prevention
MobileHub.ug takes fraudulent transactions and unauthorised activity seriously.
We may verify orders before dispatch and may request additional information where reasonably necessary to confirm an order.
We may cancel or delay an order where we reasonably suspect fraudulent or unauthorised activity.
Customers should contact MobileHub if they receive suspicious payment instructions claiming to come from our business.
28. Customer Reviews and Feedback
Customers may have opportunities to submit reviews, comments or feedback about products and services.
By submitting content, you confirm that:
- The information is truthful to the best of your knowledge.
- You have the right to submit it.
- It does not unlawfully infringe another person’s rights.
- It does not contain malicious software or harmful content.
MobileHub may moderate or remove content that is fraudulent, abusive, offensive, misleading, irrelevant or otherwise inappropriate.
29. Privacy
Your use of MobileHub.ug is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, protect and process personal information.
Please read the Privacy Policy before submitting personal information through our website.
30. Changes to These Terms
MobileHub.ug may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- Changes in our services.
- Changes to our website.
- Changes to our business practices.
- Changes in applicable laws or regulations.
- Improvements to customer protection.
The updated version will be published on this page.
Your continued use of the website after an updated version is published constitutes acceptance of the updated terms to the extent permitted by law.
31. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of the Republic of Uganda.
Any dispute arising in connection with your use of MobileHub or the purchase of products will be handled in accordance with applicable Ugandan law and the appropriate legal processes.
Nothing in these Terms & Conditions limits any mandatory consumer rights available under applicable law.
32. Contact MobileHub
If you have questions about these Terms & Conditions, an order, payment, delivery, returns or any other matter, please contact us.
MobileHub Uganda
Website: mobilehub.ug
Phone: +256 704 268 743
Email: info@mobilehub.ug
Address: City Plaza, Room B11, opposite City Square, Kampala, Uganda.